Frequently Asked Questions

Do you need to create an account while buying medicines from Genericmedsaustralia?

No, you don’t have to create an account on Genericmedsaustralia for buying medicines. You can do it easily as a guest user. Although you don’t require to creating an account or registering on Genericmedsaustralia we will recommend you to make an account or register yourself on Genericmedsaustralia because of the many advantages that you enjoy.

When you become a member of Genericmedsaustralia after completing the registration bit then we will be sending you emails on regular discounts, offers, and other stuff.

This will surely be necessary for you for purchasing medicines at lower costs. If you are not a member of Genericmedsaustralia then you can still avail of the offers but then you have to keep checking our website time and time again as we will not be sending you any promotional discount emails.

How to place an order for buying medicines on Genericmedsaustralia.com?

Placing an order is easy. You just have to add the medicines that you want to buy to your cart. After collection of all medicines, all you need to do is proceed with the checkout process and complete the payment including providing your address.

You can also place an order by calling us on our customer helpline number and talking to one of our customer service executives.

How long till I receive my order?

In general, for domestic orders not more than 3-4 working days should be required from the date of your ordering till you receive it right at your doorstep.

For international orders, this time can be about a week or around 15 days. But remember that during emergency times such as during contingencies or natural calamities your orders can be delayed although you will receive timely intimation from us during such circumstances.

How to track your order package online?

You can easily track your package online from Genericmedsaustralia. You have to simply go to the tracking page and enter the tracking id that you will receive right after the confirmation of your order. This id is sent by us to your email id and message on your phone. Genericmedsaustralia allows you to track the package on a real-time basis.

Canceling your order after placing it

We allow customers to cancel their order at any time before product delivery at your doorstep. But remember that any form of cancellation is subject to you paying certain charges that are the cancellation charges.

You will have to pay in full and only after this will you receive a fresh email from us about your cancellation.

You can even put a cancellation order after the package has been delivered to your home. But this is restricted to a maximum period of 7 days including holidays.

You will have to pay the cancellation charges and certain other charges depending on the medicine product. Only the rest amount is refunded back to you by account remittance.

Are the medicines available on our website safe?

Yes, medicines on our website are completely safe to buy. We procure our medicines right from the manufacturers. We promote our medicines but certainly, we do not prescribe them for use.  It is entirely up to you when you buy and use medicine from Genericmedsaustralia. We cannot be held responsible in any way for your side effects or contraindications after taking a pill.

How can you buy prescription medicines on Generic meds australia?

For buying prescription medicines on Genericmedsaustralia you will have to upload a copy of the prescription on our website and then you can shop online.

What if you receive the wrong dose or brand of medicines?

In such a scenario you need to contact us via phone on our helpline number or sending us an email. We will check and re-confirm your order.

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